Quality Service Standards Ltd (“Company”) takes your privacy seriously.
“Personal Data” means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
“Usage Data” is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
“Data Processor” (or “Service Provider”) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
“Data Subject” is any living individual who is the subject of Personal Data.
The “User” is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
“Cookies” are small pieces of data stored on a User’s device.
3.0 THE INFORMATION WE COLLECT
3.1 Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time, through your device settings.
Under the EU Cookie Directive we are required by Law to fully describe Cookies and their use within this website – where applicable, and to request your consent to their use. Therefore, where cookies ARE in use within this website, you will be presented with a request for acceptance on first visit, and will be prompted each time should you decline consent. This site currently uses the following cookies:
What is a Cookie?
Cookies are small files that allow a website to recognise and track users. There are three types of Cookies related to Privacy Issues and as identified by the ICO:
Session Cookies: These are files that allow a site to link the actions of a visitor during a single browser session – most typically those used in internet banking or webmail services. These cookies are not stored long term and are considered “less privacy intrusive” than persistent cookies.
Persistent Cookies: These are files that remain on the user’s device (be that laptop, mobile, gaming device etc.) between browser sessions and allow one or several sites to remember details about you, and are most commonly used by online shops to target advertising and greetings towards you, or to avoid you having to provide a password each website visit.
First and Third-party Cookies: A first-party cookie is one set by this website. A third-party cookie is one issued by a different server to this website and could be triggered by a hyperlink to that site or a banner advert within this site.
Use of first party Cookies in this website for the purpose of Analytics: This website uses Google Analytics for the purposes of improving the site’s performance and content for everyone. Specifically, Google Analytics is completely anonymous and simply allows us to evaluate, for example:
Google Analytics currently sets 4 cookies with the following lifespans – a session cookie, a 24hr cookie, a 6mth cookie and a 2 year cookie.
This information is not shared with anyone – for the purpose of maintaining the site’s accessibility and performance, and of assessing and enhancing page content and website usability for their customers’ benefit.
Please note – if you subsequently do not wish to accept cookies from this website then you will need to delete the stored cookies from within your browser options settings.
4.0 WHY WE COLLECT IT
Additional to the above, we collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. We may also use your data, or permit selected third parties to use your data, to provide you with information about services which may be of interest to you and we or they may contact you about these by post or telephone.
4.1 Use of Data
Quality Service Standards Ltd may use the collected data for various purposes:
4.2 Retention of Data
Quality Service Standards Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter periods of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
4.3 Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction, where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
5.0 WHO WE DISCLOSE IT TO
5.1 We will only pass on information about you as an individual (as opposed to aggregate information) to relevant parties to enable them to perform the services requested by you or with your prior consent.
5.3 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you.
5.4 Legal Requirements
Quality Service Standards Ltd may disclose Personal Data in the good faith belief that such action is necessary to:
6.0 DATA PROTECTION
The Company is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the General Data Protection Regulations (GDPR). Further details of the registration are available at https://ico.org.uk
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information that you send to us, and you do so at your own risk.
8.0 AUTOMATED DECISIONS
Parts of this website are automatic and we may process your personal data as part of this website.
9.0 YOUR RIGHTS
Quality Service Standards Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever possible, you can update your Personal Data by contacting us directly to make the required changes.
If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our records, please contact us.
In certain circumstances, you have the right to:
Please note that we may ask you to verify your identity before responding to such requests. We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available by contacting us.
10.0 LINKS TO OTHER SITES
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
11.0 CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information of Children under the age of 18. If you are a parent or guardian and you believe that your Child/Children may have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take the appropriate steps to remove that information from our records.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “last updated” date at the bottom of this page.
14.0 OUR REGULATORY INFORMATION
Quality Service Standards Ltd
Registered Office: Tangent House, 62 Exchange Road, Watford, WD18 0TG
Registered in England & Wales: Company No. 03804633
VAT No: GB 752 151 847
© Quality Service Standards Ltd. Registered in England & Wales, Company No. 03804633. Registered Address: Tangent House, 62 Exchange Road, Watford, Herts WD18 0TG.